Return Policy
Exchanges / Replacements
If you are within the 14-day return period, we offer you 2 options:
-
Exchange your item for a different size/color.
Exchanges are only available for the same style in a different size and/or color. Exchanging for a different product is strictly not allowed. We recommend returning your original item for a refund, then placing a new order for the product you want. -
Replacement for incorrect or defective items.
We are truly sorry for the inconvenience! Please email us at mycatyworld@gmail.com with the following details:
- Your order number
- A description of the issue (e.g., wrong item/defective)
- A photo or video of the issue.
How to return an item?
Every return request must be accompanied by a return form.
Please fill out this form as accurately as possible and send your item along with the form to the return address we will provide via email.
For any questions or concerns, please email us at mycatyworld@gmail.com.
Shipping:
The customer is responsible for paying for their own shipping costs for returning an item.
If you wish to exchange an item: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.
Warning:
If you are returning items worth over $50, we strongly suggest you send the product with a tracking number.